Astro Virtual Care
Asteron Life Connected Care is brought to you by Teladoc Health membersupport@teladochealth.au 0800 425 005

Ask a Mental Health Clinician

Speak to Teladoc Health's network of New Zealand registered mental health clinicians (only available to those aged 18 and over and located in New Zealand)

ASK YOUR QUESTION

Want to know more about your mental health? ‘Ask a Mental Health Clinician’ is here to help.

Get meaningful answers to important questions about your mental health.

This is not an emergency service. If you require immediate mental health support you can call Lifeline on 0800 LIFELINE (0800 54 33 54) or if you are feeling suicidal or unwell we advise you to contact your local emergency services (111 in NZ).

Simply type your question, attach any supporting documents and click submit. Your question will be assigned to one of our team of mental health clinicians who will review your file, send you a detailed response, and attach any relevant links or documents. You can submit a question at any time, and your clinician will respond within 1 business day.

Ask a Mental Health Clinician supports your treating doctor. It does not aim to replace them. If you require prescriptions or referrals, you will need to visit your treating doctor.

Our Clinicians will also help you to identify if any of our other services could help you to manage your medical condition.

Who can use this service?

Eligible Asteron Life customers can access this service at no additional cost*

How does it work?

Your question will be submitted to one of our Mental Health Clinicians who will usually respond within 1 business day.

  • 1 Ask your question

    You can ask as many questions as you’d like to our team.

  • 2 Mental Health Clinician review question

    We allocate one of our NZ Mental Health Clinicians to review and respond to your question.

  • 3 Get answers to your medical question

    Our Mental Health Clinician will respond to your question in writing usually within 1 business day, and you’ll be notified by email that your answers are ready for you to review in your Asteron Life Connected Care account.

You can ask our Mental Health Clinicians any questions about your mental health from the comfort of your own home.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ).

Ask a Mental Health Clinician
ASK YOUR QUESTION

Disclaimer: *You can access Teladoc Health services via Asteron Life Connected Care at no extra cost if you have an in-force Eligible Policy with Asteron Life. An Eligible Policy includes all in-force insurance policies with Asteron Life other than certain employee insurance policies**. If you'd like to check if you qualify, please contact Asteron Life on 0800 737 101. Asteron Life Limited (“Asteron”) reserves the right to withdraw or modify the terms of access to Asteron Life Connected Care at any time. For full policy terms and conditions, see your policy wording or contact your adviser. Asteron does not provide financial advice in relation to life insurance cover. The content of this website if for information purposes only and is not financial, legal, or medical advice, nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Asteron and its related companies do not accept any responsibility or liability in connection with your use of or reliance on the information provided via the Asteron Life Connected Care web portal. Asteron Life Connected Care is owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Asteron disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Asteron Life Connected Care web portal, except where such loss cannot be excluded by law. Asteron Life Connected Care is not insurance (including medical insurance), and it does not replace your relationship with your current doctor or medical specialist. Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.

**Employee insurance policies are where your employer purchases insurance cover on your behalf. These are not “Eligible Policies” unless the package includes Employee Insurance Income Protection Cover.

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