Astro Virtual Care
Asteron Life Connected Care is brought to you by Teladoc Health membersupport@teladochealth.au 0800 425 005

Expert Medical Opinion

Provided by a team of medical experts at Teladoc Health

Request a second opinion on any medical condition

A lot of questions go through your mind when you have been diagnosed with a serious illness, or you are living with a chronic condition. However, knowing exactly what you are dealing with, and getting advice from leading experts, can provide you and your treating doctor a clear path to move forward.

Teladoc Health's world-renowned specialists can provide you with a second opinion to help you make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.

Our team of international medical experts will review and advise on a wide variety of conditions such as:

  • Knee, joint, and back pain
  • Different types of cancer and tumours
  • Digestive and stomach issues
  • And any health condition causing you concern

One of our NZ doctors will support you throughout the process and will work with our medical experts to provide you with a confidential and in-depth report that will detail your diagnosis and treatment.

Please note this is not an emergency service and requests will be processed Monday to Friday 10am – 7pm NZT.

Who can use this service?

Eligible Asteron Life customers can access this service at no additional cost*

How does it work?

Request an Expert Medical Opinion and get a comprehensive review of your diagnosis or treatment plan.

  • 1 Request an Expert Medical Opinion

    Contact us to trigger the start of the Expert Medical Opinion service. A dedicated NZ GP will be appointed to support you throughout the process.

  • 2 Collection of medical records

    One of our GP’s will contact you to discuss your case in detail and collect any medical records on your behalf.

  • 3 Review of medical records

    An expert analyses the clinical information, along with the information you provided on the first call, and identifies the key issues.

  • 4 Select the best Expert

    Our team selects an expert who is knowledgeable in the field relevant to your specific condition.

  • 5 Analyse the case

    The expert reviews the case and the supporting materials. Once reviewed, they will send an in-depth report with advice on your diagnosis and treatment options.

  • 6 Review the report and share with your treating doctors

    Our GP will discuss the report with you, which you can then share with your treating doctors.

An Expert Medical Opinion can help you to understand your diagnosis and, if necessary, may recommend an alternative treatment.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ).

Expert Medical Opinion
Request a second opinion on any medical condition

Disclaimer: *You can access Teladoc Health services via Asteron Life Connected Care at no extra cost if you have an in-force Eligible Policy with Asteron Life. An Eligible Policy includes all in-force insurance policies with Asteron Life other than certain employee insurance policies**. If you'd like to check if you qualify, please contact Asteron Life on 0800 737 101. Asteron Life Limited (“Asteron”) reserves the right to withdraw or modify the terms of access to Asteron Life Connected Care at any time. For full policy terms and conditions, see your policy wording or contact your adviser. Asteron does not provide financial advice in relation to life insurance cover. The content of this website if for information purposes only and is not financial, legal, or medical advice, nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Asteron and its related companies do not accept any responsibility or liability in connection with your use of or reliance on the information provided via the Asteron Life Connected Care web portal. Asteron Life Connected Care is owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Asteron disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Asteron Life Connected Care web portal, except where such loss cannot be excluded by law. Asteron Life Connected Care is not insurance (including medical insurance), and it does not replace your relationship with your current doctor or medical specialist. Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.

**Employee insurance policies are where your employer purchases insurance cover on your behalf. These are not “Eligible Policies” unless the package includes Employee Insurance Income Protection Cover.

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