Astro Virtual Care
Asteron Life Connected Care is brought to you by Teladoc Health membersupport@teladochealth.au 0800 425 005

Ask a GP

Have a New Zealand GP answer your question/s within 1 business day (only available to those located in New Zealand).

ASK YOUR QUESTION

Want to know more about a medical issue? Need to know where to go next? ‘Ask a GP’ is here to help.

Quick answers to medical questions.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ).

Simply type your question, attach any supporting documents and click submit. Your question will be assigned to one of our GPs who will send you a detailed response, including relevant links or documents.

Our clinicians may also suggest other services to help you manage your medical condition.

Who can use this service?

Eligible Asteron Life customers can access this service at no additional cost*

How does it work?

Once you've completed the form, you'll be connected with one of our GPs.

  • 1 Submit your question/s

    Submit your non-urgent medical questions via our portal. Ask as many questions as you need.

  • 2 Get answers to your medical question/s

    One of our GPs will provide a detailed written response to your question/s usually within 1 business day. This is general medical advice only.

  • 3 Additional Support

    If appropriate, the GP will recommend you to other medical services that we provide.

You can ask our GPs any questions about your health from the comfort of your own home.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ).

Ask a GP
ASK YOUR QUESTION

Disclaimer: *You can access Teladoc Health services via Asteron Life Connected Care at no extra cost if you have an in-force Eligible Policy with Asteron Life. An Eligible Policy includes all in-force insurance policies with Asteron Life other than certain employee insurance policies**. If you'd like to check if you qualify, please contact Asteron Life on 0800 737 101. Asteron Life Limited (“Asteron”) reserves the right to withdraw or modify the terms of access to Asteron Life Connected Care at any time. For full policy terms and conditions, see your policy wording or contact your adviser. Asteron does not provide financial advice in relation to life insurance cover. The content of this website if for information purposes only and is not financial, legal, or medical advice, nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Asteron and its related companies do not accept any responsibility or liability in connection with your use of or reliance on the information provided via the Asteron Life Connected Care web portal. Asteron Life Connected Care is owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Asteron disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Asteron Life Connected Care web portal, except where such loss cannot be excluded by law. Asteron Life Connected Care is not insurance (including medical insurance), and it does not replace your relationship with your current doctor or medical specialist. Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.

**Employee insurance policies are where your employer purchases insurance cover on your behalf. These are not “Eligible Policies” unless the package includes Employee Insurance Income Protection Cover.

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