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Asteron Life Connected Care is brought to you by Teladoc Health membersupport@teladochealth.au 0800 425 005

Mental Health Navigator

Provided by a team of mental health professionals at Teladoc Health (only available to those aged 18 and over and located in New Zealand)

START A CASE

Are you experiencing mood swings, stress and anxiety and feel like it’s time to do something about it?

Sometimes finding where to get help is one of the biggest hurdles. Our team of experts can help give you a better understanding of your mental health, the treatment you need, as well as helping you to navigate the health system.

Mental Health Navigator provides you with a discreet and confidential way to seek mental health support. We can connect you with leading mental health professionals from the comfort of your home.

Who can use this service?

Eligible Asteron Life customers can access this service at no additional cost*

How does it work?

Request the service and a mental health professional will contact you.

  • 1 Request a mental health assessment

    Click START A CASE and submit your request to our mental health team.

  • 2 Talk to a mental health nurse

    You will meet with one of our mental health nurses via video call. The mental health nurse will become your dedicated point of contact, providing support and guidance throughout the entire process.

  • 3 Meet via video with our team of mental health professionals

    We will match you to a psychologist and/or psychiatrist who will meet with you within a few days via a video call.

  • 4 Receive a report and treatment recommendations

    You will receive a written report outlining our experts findings, helping you to fully understand what is driving your symptoms. Your mental health nurse will discuss all of the findings with you and help you into the recommended treatment approach.

Get the mental health guidance that could change your life.

This is not an emergency service and the following are some conditions we would not be able to treat: thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, or if you're currently under the influence of drugs or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (111 in NZ) for immediate response and help.

Mental Health Navigator
START A CASE

Disclaimer: *You can access Teladoc Health services via Asteron Life Connected Care at no extra cost if you have an in-force Eligible Policy with Asteron Life. An Eligible Policy includes all in-force insurance policies with Asteron Life other than certain employee insurance policies**. If you'd like to check if you qualify, please contact Asteron Life on 0800 737 101. Asteron Life Limited (“Asteron”) reserves the right to withdraw or modify the terms of access to Asteron Life Connected Care at any time. For full policy terms and conditions, see your policy wording or contact your adviser. Asteron does not provide financial advice in relation to life insurance cover. The content of this website if for information purposes only and is not financial, legal, or medical advice, nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Asteron and its related companies do not accept any responsibility or liability in connection with your use of or reliance on the information provided via the Asteron Life Connected Care web portal. Asteron Life Connected Care is owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Asteron disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Asteron Life Connected Care web portal, except where such loss cannot be excluded by law. Asteron Life Connected Care is not insurance (including medical insurance), and it does not replace your relationship with your current doctor or medical specialist. Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.

**Employee insurance policies are where your employer purchases insurance cover on your behalf. These are not “Eligible Policies” unless the package includes Employee Insurance Income Protection Cover.

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